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Refund Policy

The last update of this Refund Policy is 13 April 2024.

This Refund Policy is an integral part of the Terms of Use.

PLEASE READ CAREFULLY BEFORE PLACING YOUR ORDER.

Refunds for Services purchasing shall be regulated by this Refund Policy.

If you have any questions, you can contact us at [email protected].

1. GENERAL

If you encounter technical issues with the Services that cannot be resolved by our support team, you may qualify for a full refund based on the Refund Policy outlined below. However, we believe that many refund requests can be prevented by seeking assistance from our professional support team. To reach our support team, please contact us at [email protected].

REFUND CONDITIONS

Subject to the applicable law and to this Refund Policy conditions, you may be eligible to receive a full refund within 30 days following the day of your purchase as long as refund reasons do not contradict the Refund Policy conditions outlined below. 

No refund will be issued after 30 days have elapsed since the purchase date.

The claim for refund may apply only to the primary (first) subscription.

If you purchased additional subscription/s in another order, no refund will be issued. Your refund may be issued only once. If you buy another subscription at a later time, it will not be subject to the same refund request. 

No refund will be issued in case the user has lost its private encryption key, which has resulted in loss of data, temporary loss of access to the user’s control panel or any other inconveniences for the user.

No refund will be issued in case a user refuses to re-install or re-link Software in the event of the performed upgrade of the operating system on the target device. 

No refund will be issued in case a user’s target device is not in compliance with the Compatibility Policy.

No refund will be issued in case the target device has lost connection with subscription due to the absence of Internet access, factory reset or update to the latest operating system version. 

No refund can be issued to a user in case the reasons for a refund are completely beyond our control. They include, but are not limited to:

  • a target phone is not owned by a user or target phone is not used by your child or ward;
  • a target phone does not have Internet access (no money left on the target phone account, temporary service interruption, roaming-related problem, etc.);
  • the carrier operator is changed by a target phone user that leads to the loss of Internet connectivity and consequently improper functioning of Software;
  • update of operating system of a target phone;
  • a target phone was reset to original factory settings;
  • a user does not follow the installation guidelines of our customer support team via email or telephone call;
  • a user does not accept technical assistance;
  • a user does not have physical access to a target phone or has forgotten the password to unlock it;
  • a user did not receive the data that had been saved on a target phone before Software was installed on it;
  • a target device runs unsupported operating system. The following operating systems are NOT supported: Symbian Belle, Windows Phone, Windows Mobile, BlackBerry 10 or Bada.
  • a user intended to use Services on more than one target device after purchasing one subscription plan, unless the user has bought a subscription that allows to use Services simultaneously on several target devices;
  • personal reasons (I’ve changed my mind, I’ve made a purchase by mistake, Software was not used, etc.);
  • a user is either unable or does not want to jailbreak (for iOS) or root (for Android) to utilize advanced features (WhatsApp, Skype, Viber monitoring etc.), which are provided by the purchased subscription;
  • Software was unlinked or damaged by anti-virus software, target device’s owner or other services.

SOFTWARE WITHOUT JAILBREAK SOLUTION

No refund can be issued to a user in case the reasons for a refund are completely beyond our control. They include, but are not limited to:

  • a target phone is not owned by a user or target phone is not used by your child or ward;
  • a user does not have iCloud credentials for a target device or they are not up-to-date;
  • iCloud backup cannot be activated to a target device by a user, even though it is technically possible;
  • a target device does not have daily WI-FI connection;
  • change of carrier leading to loss of Internet connectivity and consequently improper functioning of Software;
  • a user does not follow the installation guidelines of our customer support team via email or telephone call;
  • a user intended to use services on more than one target device after purchasing one subscription plan, unless the user has bought a subscription that allows to use Services simultaneously on several target devices;
  • personal reasons (I’ve changed my mind, I’ve made a purchase by mistake, Software was not used, etc.);
  • a target device does not have enough space in iCloud for saving backups and a user is not able to increase it;
  • a user did not receive the data that had been saved to iCloud account before Software installation.
  • 2-factor/2-step verification is enabled on a target device and a user is either unable or does not want to disable it.

Third-Parties’ Products

No refund can be issued to a user in case the reasons for a refund are completely beyond our control. They include, but are not limited to:

  • change of carrier leading to loss of Internet connectivity and consequently improper functioning of third-parties’ products;
  • a user does not follow the installation guidelines of third-parties customer support team via email, phone or Live Chat;
  • personal reasons (I’ve changed my mind, I’ve made a purchase by mistake, Software was not used, etc.);
  • a user did not execute or the user violated guidelines, instructions, terms of use, license agreement and/or other agreements, documents and recommendations, offered by providers of such products about the correct use.

PHONE SUPPORT

Company offers Phone Support service for users seeking a highly personalized level of technical support via phone call. Users may obtain privileged technical phone support on the matters of re-installation, explanations how the advanced features work, and a user may be provided with a guide for jailbreak/root for a target device.

Phone Support service is non-refundable in any case.

Users may use mAssistance for remote access to a target device to perform jailbreak/root, installation, customization etc (via TeamViewer).

This optional service is non-refundable.

Users that do not select Phone Support Services and/or mAssistance will continue to have access to standard technical support and standard support options offered at no additional charge (via e-mail or Live Chat only).

SUBSCRIPTION PROLONGATION

Non-refundable.

UPGRADES / DOWNGRADES

No refund will be issued for Upgrades or Downgrades to or from subscription plans.

2. REFUND PROCEDURE

To request a refund, please email the support team at [email protected]. Please note that refund requests made via Live Chat or telephone will not be accepted. We aim to process refund decisions as promptly as possible. However, please be aware that a 9% deduction will be applied to the refunded amount for each transaction to cover fees charged by banks and payment processing companies.

3. CHARGEBACK

If a chargeback is initiated by a credit card company or similar action is taken by another payment provider regarding your purchase of any subscription plan(s), you acknowledge and agree that we may suspend access to all accounts associated with you. Account reactivation is subject to our discretion and will only occur after we receive payment for the outstanding purchase(s).

You are responsible for any fees incurred as a result of chargebacks or other payment disputes initiated by you, your bank, or a Payment Provider. This includes fees related to accounting or legal services. Our reinstatement fee is currently set at $45 (US Dollars).