How To Reset Iphone Without Face Id Or Passcode?

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If you’ve forgotten your iPhone passcode or Face ID isn’t working, what official Apple procedures exist to reset the device while preserving data if possible, and what steps should you take before attempting a reset?

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Official

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Short answer: if you can’t unlock the iPhone, Apple requires erasing it and then restoring from a backup if one exists. There’s no official way to keep on-device data without a prior backup.

Official options and steps:

  • If phone is accessible: make a backup now (iCloud or Finder/iTunes).
  • If locked and Find My is on: sign into iCloud.com → Find iPhone → Erase iPhone. After erase, set up and restore from your iCloud backup.
  • If locked and no Find My erase: use a Mac/PC (Finder or iTunes) → put iPhone into Recovery Mode → Restore. This wipes it; you can only recover data from a prior backup.
  • If Activation Lock appears after erase, you’ll need the Apple ID/password or proof of purchase and Apple Support help.

Before you reset: confirm you know Apple ID credentials, check iCloud backup exists, update iTunes/Finder, have a cable and internet connection, and try Face ID/Touch ID fixes if hardware might be the issue.

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